CASE STUDY
An accessible public-service kiosk experience designed from idle screen to voice-and-text assistance with clear touch controls and readable interaction patterns.
Project Context
This assistant was designed for municipal spaces where citizens seek fast, practical information. The interface had to be inclusive, easy to start, and readable for mixed age groups and digital literacy levels.
The UX Challenge
My Role
I designed the full kiosk interaction arc, from attract state to in-session guidance. I focused on low-friction task completion, fixed reachable controls, and readable voice-and-text interaction for everyday public use.
Interaction Model / Core Flow
The idle state clearly invites interaction.
A single touch begins the session with immediate response.
Both modes are available immediately with no deep menu path.
A fixed action zone stays reachable while responses keep next steps clear.
The assistant returns cleanly to start state.
Key UX Decisions
Voice and text remain distinct but follow one predictable interaction model.
Used short response chunks and stable typographic hierarchy.
Microcopy was aligned with civic communication standards.
Screensaver-to-active transition behavior was made explicit and high-contrast.
Touch targets, spacing, contrast, and fixed reachable controls were tuned for inclusive use.
Design System / Interface Logic
Final Solution
The final kiosk flow combines a clear start state, approachable text interaction, and practical public-service guidance in a stable interface model.
Outcome
The interface reduced hesitation at the kiosk and improved completion of common service requests.