INSIGHTS

Notes on Product Design, AI and UX

Practical observations from designing AI products, interfaces and complex digital systems.

Diagram titled Start with the task, not the chat box: an AI model leads to the user task, which branches into Structured UI, Chat, or Hybrid interface choices.

AI Product Design · Conversational UX

When Chat Is the Wrong Interface for an AI Product

Not every AI feature needs a conversation. A look at when chat helps, when structured UI works better, and why the model and the interface should be treated as separate design decisions.

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